1. Introduction
Welcome to MyVapes.com.au. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website myvapes.com.au and make purchases from us.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
2. Information We Collect
We collect personal information that you voluntarily provide to us when you:
Register on our website
Place an order for products
Subscribe to our newsletter
Contact us with inquiries
Participate in promotions or surveys
The personal information we collect may include:
Identity Data: Name, date of birth (to verify age)
Contact Data: Billing and delivery addresses, email address, telephone number
Financial Data: Payment card details (processed securely by our payment processors)
Transaction Data: Details about purchases you make
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system
Usage Data: Information about how you use our website and products
Marketing Data: Your preferences in receiving marketing from us
3. Age Verification
As a retailer of vaping products in Australia, we are required by law to verify that all customers are 18 years or older. By using our website and purchasing our products, you confirm that you are at least 18 years old. We may use age verification services to confirm your age.
4. How We Use Your Information
We use the information we collect in the following ways:
To process and fulfill your orders
To manage your account
To verify your age as required by law
To communicate with you about your orders, account, or inquiries
To send promotional materials, with your consent
To improve our website and product offerings
To prevent fraud and enhance security
To comply with legal obligations
5. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), our legal basis for processing your personal information depends on the context:
Performance of a contract: To fulfill orders you place with us
Legal obligation: To verify age and comply with vaping regulations
Consent: Where you have given clear consent for specific purposes (e.g., marketing)
Legitimate interests: For website security, fraud prevention, and improving our services
6. Sharing Your Information
We may share your information in the following situations:
Service Providers: With third-party vendors who provide services on our behalf (payment processing, shipping, age verification, marketing)
Legal Requirements: When required by law or to respond to legal process
Business Transfers: In connection with any merger, sale of company assets, or acquisition
With Your Consent: For any other purpose disclosed with your consent
We do not sell your personal information to third parties.
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
SSL encryption on our website
Secure payment processing through PCI-DSS compliant providers
Limited access to personal information within our organization
Regular security assessments
However, no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or legal requirements).
9. Your Privacy Rights
Depending on your location, you may have the following rights:
Access: Request copies of your personal information
Rectification: Request correction of inaccurate or incomplete information
Erasure: Request deletion of your personal information under certain conditions
Restriction: Request restriction of processing your personal information
Objection: Object to our processing of your personal information
Data Portability: Request transfer of your data to another organization
Withdraw Consent: Withdraw consent at any time where we rely on consent
To exercise these rights, please contact us using the details below. We may need to verify your identity before responding to such requests.
10. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can set your browser to refuse all or some cookies, but this may affect your ability to use some parts of our website.
11. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we encourage you to review their privacy policies.
12. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your country where data protection laws may differ. We take appropriate safeguards to ensure your data remains protected.
13. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by a revised “Last Updated” date. We encourage you to review this policy periodically.
14. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
MyVapes.com.au
Email: privacy sales@vapesnet.com.au
For residents of the EEA, you have the right to lodge a complaint with your local data protection authority.
15. Australian Privacy Principles
We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) regarding the collection, use, and disclosure of personal information.